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| Register |
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You must register to bid on an auction or to purchase equipment from Cleco Investment Recovery.
Support an d User Vertification are available between the hours of 8:00 AM and 5:00 PM CTS (Monday-Friday). |
| Find Equipment |
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Search for equipment that Cleco no longer users in its operations. Use the simple search at the top of
the page or the advanced search to focus your results. |
| Buy Equipment |
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You can purchase equipment by making an offer, placing a bid, or participating in our sealed bid events.
Be sure to review our tems and conditions of sale. |
| Password Retrieval |
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If you have forgotten or lost your password, you can retrieve it with a valid email address using our
lost password tool. |
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Frequently Asked Questions (FAQ)
How do I register for the site?
In order to buy or sell items on this site, you will need to register to become a registered user. In order to become a registered user, you will need to fil out the registration form and submit it. You can access the registration form either from the front page of the site or by clicking on the navigation bar at the top.
This form is the form that you will fill out in order to become a member of the trading community. This form requests standard information like name, email and address. However, the form also asks you to fill in your Dun and Bradstreet number, the state sales tax number, and bank and trade references. The email address field is an extremely important field. You should check to see that your email address is correct because your password will be sent to this email address. Moreover, the software will send all outbid messages and email notifications to this address (if you have check the 'Notify me if I am Outbid' box. It is very important that you fill out the form as thoroughly and accurately as possible. Cleco will receive this information and will run a check to verify that it is accurate and then will authorize you for membership. If you are accepted, then you will receive an email that will give you your password.
At the end of the process, click on the register button to submit your information. You should see a message on the screen confirming that your information has been received. You should receive your password via email (sent to the email address that you have entered in the registration form). In order to change this password, go to the account update section of the site and fill out the form to change your password.
How do I place a bid for a forward auction?
You can place a bid by locating the item of your choice and clicking on the link to its description. You will see a bidding form that will allow you to fill out your bidding information (bid price, quantity, email, and password). Carefully fill out the form and submit your bid. Your bid should no appear when you go into the bid history area.
How do I read the information on the product details screen and then place a bid?
To review product details information and place a bid, do the following:
1. Click on the product to in the search results to view a detailed description.
2. View the product description, quantity, and type of auction.
3. Look at the amount of the minimum bid. The minimum bid will be either the start price, or it will be the current highest bid plus the bid increment. All bids need to be at or above the level of the minimum bid.
4. Go down to the bottom of the description page.
5. Enter you email address.
6. Enter your password.
7. Enter the amount that you would like to bid (remember the information from step 3).
8. Enter the quantity of products that you would like to bid on. If there is only one product, this is self-explanatory. If there are multiple products, enter the amount of these products that you would like to place a bid on.
9. Click on the Submit Bid button.
10. Look on the next screen to make sure you see a message that tells you that your bid was successfully placed. If there was an mistake, or if you omitted information, click go back, correct the information, and resubmit your bid.
11. You have now completed the bidding process.
How do I find out if I won?
When an auction closes, an email will be sent out to the highest bidder informing the bidder that he/she has won the auction. This email will also contain the type and quantity of the merchandise won and the price for the merchandise and the cost of the commission. In addition, the system stores the results for past auctions for a period of time. In order to locate results of auctions that have closed in the past, click on the view auction results at the bottom of the page.
Can I take back my bid?
There is no way to erase a bid that has already been submitted. It is always best to check carefully the item that you are bidding on and the bid price that you have entered before you submit your bid.
How can I find information out about the seller?
You can learn about us and our business operations on our main corporate web site.
Who pays for shipping?
Typically the buyer will pay for shipping. Sellers will usually try to indicate the shipping charges in the description field. A good way to check would be to contact the seller to arrange shipping terms.
What is Automatic Bidding or Deputy Bid?
Automatic bidding is a helper that helps you place your bid even when you not in front of your computer to know when you have been outbid. The automatic bidding mechanism is an agent that works for you. You can give the automatic bidding mechanism instructions by telling it the maximum amount that you are willing to bid. The automatic bidding mechanism will carry out your instructions by automatically placing another bid once you have been outbid. This will continue until the automatic bidding mechanism reaches the maximum amount that you have instructed it to bid.
How come the bid history says that someone outbid me by less than the bid increment?
There is no way that someone could have outbid you by less than the bid increment. The site will not allow someone to bid less than the bid increment. However, the bid history may make it appear that someone has bid less than the bid increment if they were using automatic bidding. When someone uses the automatic bidding mechanism to automatically place their highest bid for them, the software stores the person's maximum bid on the server. If a second person were to place a bid that was just over the first person's maximum bid, then the software would record the first person's maximum bid in the bid history. If the second person's maximum bid was very close to the first person's bid (less than one bid increment), then the software would record the current bid at the second person's maximum bid once the smoke had cleared.
For example, Let's say Joe wanted to buy a particular printer in the auction. The starting bid was at $15 and the bid increment was $1. Let's say Joe wanted the printer and used the automatic bidding mechanism to automatically place his bid for him by entering a maximum bid of $70. The current bid would rise to $16 and Joe's maximum bid would be stored on the server. Now, let's say Sara also wanted to place a bid for the printer and entered a maximum bid of $70.01. A fierce bidding war would ensure and the current bid would rise to $70.01. Sara would be the high bidder at $70.01and Joe's name would appear in the bid history at $70. This would occur because Sara's bid of $70.01 is well above the current bid of 16 plus the bid increment of $1.
Why didn't I win the auction even though my bid was the same as another person?
The auction calculates the winner of the auction based on the highest price first, then largest quantity, and then by the time of the bid. If you bid the same price as another person and you have both bid the same quantity, the person that placed their bid first will win. For example, let's say John and Jerry each placed bids for two cables out of a lot of 4 for $40. John placed his bid at 10:40 PM on Friday July 20, 1999 and Jerry placed his bid at 10:42 on the same day. John would be the winner since he placed his bid two minutes before Jerry.
Why does it record someone as the winner when we have the same price and quantity and I placed my bid before them?
This occurs when someone is using the automatic bidding mechanism to bid for them. The person has placed their maximum bid before you placed your bid. The software stores their maximum bid and time on the server for the duration of the auction. If their automatic bidding mechanism places a bid for them, it will use the time that they placed their maximum bid. Automatic bidding rewards people that place their bids earliest.
How does automatic bidding work?
Automatic bidding is a very efficient way for you to bid on an item on this site. It is designed to make it easier for you to place bids and easier to monitor the status of an auction. Automatic bidding is a helper that helps you to respond to a rival bidder even when you not in front of your computer to know when you have been outbid. Automatic bidding is an agent that works for you to place bids. You can give automatic bidding instructions by telling automatic bidding the maximum amount that you are willing to bid. The automatic bidding mechanism will carry out your instructions by placing another bid for you once another bidder exceeds your current bid. This will continue until automatic bidding reaches the maximum amount that it has been instructed to bid or the rival bidder gives up.
Example:
Let's say that you see a scanner that you want to buy. The starting bid for the scanner is $10 and the bid increment is $1. You really want scanner and would be willing to pay up to $70. Instead of placing a bid for $10 and being outbid for another bidder, you could use automatic bidding to place a maximum bid of $70. This maximum bid instructs the automatic bidding mechanism to place a bid up to $70. If you place a maximum bid of $70, the automatic bidding mechanism will place a bid for you that is the lowest possible winning bid. In this case it would be $10. This way you don't pay any more for your product than you have to. If someone were to come along and place a bid for this scanner before the end of the auction for $20 the automatic bidding mechanism would go to work for you. The automatic bidding mechanism would place a bid for you of $20, and would record your bid first because you placed your maximum bid before the other bidder placed his bid of $20. Since your bid was placed first, you would be the current high bidder for the auction.
What does the Account Update area do?
The Account Update portion of the site is broken down into two basic areas: 1) the Edit Account Information portion and 2) the Change Password Area.
The Edit Account section allows you to update all of your account information. If you have moved and would like to update your address, gotten married and would like to modify your name, or want to change other information, you can make these changes automatically in the Edit Account section of the site.
In the Change Password Area, you can modify your password. You can also receive your password via email if you have forgotten it.
How do I update my account information?
In order to update your account information, you should go to the account update area. You can use the navigation bar to reach this area. Once you are in this area, you will be prompted to ender your email and password. After you enter your email and password you can click on the Update Account button. You can also change the categories from which you would like to receive email notifications.
How do I reset my password?
The Change Password area gives registered users the ability to change just their passwords. In order to change your password, you will be asked to enter your old password, enter you new password, and then enter it again to verify it. When you have entered you new password, click on the 'Change Password' button. If you change your password, be sure to write down what you have changed your password to. |
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